Privacy Policy

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This Online Privacy Policy applies to information about you that CIVISOLO INC. (in this Policy, “SendPalm,” “we,” or “us”), may obtain about visitors to (the “Site”) and individuals (our “Clients”) who use the SendPalm platform (the “Service”). With respect to data about Site visitors and Clients, this Privacy Policy also describes how we may collect, use, and share information we obtain about them through the Site; the choices Site visitors and Clients have regarding our use of information we obtain about them through the Site; the ways in which we safeguard the information we collect; and how to contact us regarding our privacy practices.

Please note that this Online Privacy Policy does not apply to email databases that Clients may upload when they use the Service. Please view our Terms of Use for terms that apply to your use of the Service.

How We Collect Information

Information You Provide

We obtain information that visitors and Clients provide to us directly through the Site. The amount and type of information collected in this manner depend on the nature of our interaction and may include personal information, which is information that can be used to identify you individually, such as your name, email address, password, or telephone number. For example, we collect data from you when you create an account or seek to contact us. If you use our services, you will be asked to provide additional information, including payment card information and the associated billing address necessary to complete the transaction.

Information Collected Automatically

In addition to information you submit to us, we may collect certain information using automated tools such as cookies, web beacons, and web server logs. The types of information we collect automatically may include IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, timing and length of visits, and pages viewed.

We may combine certain automatically-collected information with other information we obtain about you, which may include data we obtain from third parties.

Information about your use of this Site and other online services may be collected across time, devices, and websites, and used for numerous purposes including to associate different devices you use and to deliver relevant and/or retargeted content, including interest-based ads.

Information We Obtain From Partners and Other Sources

We also may obtain information about you from other sources and combine that information with information you provide to us directly or that we collect automatically through the Site.

Cookie Policy

We use online identification technologies such as cookies, web beacons, and web server logs, and obtain appropriate consent to use such technologies. “Cookies” are small text files placed on your hard drive when you visit a website or otherwise interact with an online service. The cookies we use store information which is sent back to our servers or those of third parties. As described in more detail below, we use these technologies:

to recognize new or past customers; to improve our Site and to better understand visitor use of our platforms and Site; to integrate with third-party social media platforms; to serve you with interest-based or targeted advertising; to observe your behaviors and browsing activities over time across multiple websites or other platforms; to better understand the interests of our customers and our website visitors; to restrain users from creating multiple accounts.

The Services may implement the following types of cookies:

cookies implemented by us for the purposes described above (“First Party Cookie”);

third party cookies which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Services may not operate properly and your online experience may be limited.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

personalize and improve your online experience; respond to emails, inquiries, comments, questions, or other requests for support; monitor and analyze trends, usage, and activities of visitors and users; enhance the viability and effectiveness of the Service and our product lineup; develop new technologies and methodologies to help prevent fraud and combat the use of fraudulent email addresses; publicize certain statistical information about the behavior of visitors to the Site; improve the Site, our marketing, and other products or services we may offer; contact you regarding your use of the Site or, in our discretion, changes to our policies; provide Site visitors with offers tailored to their interests and past activities on the Site; verify and/or authenticate a registered user’s identity; comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our Terms of Use; or for any other purpose, with your consent.

We also may use the information we obtain about you in other ways, in which case we will notify you at the time of collection.

In addition, we may use automatically-collected information to track your activity over time and across websites, as well as across different devices you use to access the Internet.

How We May Share Your Information

We may share your information with third parties in the ways and for the purposes described above. We may also share and disclose such information, if we believe in good faith that such disclosure is necessary or required:

to comply with a law, regulation, governmental or securities exchange requirement, court order, judicial proceeding or legal processes, such as a subpoena or a search warrant; to address a violation of the law; to investigate fraud or criminal activity, and to protect our rights or those of our affiliates, vendors and Users, or as part of legal proceedings affecting or may affect us or our affiliates, vendors or Users; and to allow SendPalm to exercise its legal rights or respond to a legal claim.

Information Security

We take great care in implementing and maintaining the security of the Services and your information. We employ industry standard procedures and policies to ensure the safety of your information and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

The servers we use to store and process personal data are situated exclusively within the European Union. We ensure the highest level of protection given to your Personal Information.

If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at

Your Choices

You may unsubscribe from receiving promotional emails from us by following the instructions provided in those email communications. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails, such as communications regarding our ongoing relationship with you.

Many web browsers provide options to allow you to stop accepting new cookies, or to disable existing cookies. Please be aware that if you disable the cookies on your device, you may not be able to use certain features of the Site or other websites. In addition, disabling cookies may invalidate opt outs that use cookies to recognize devices that have opted out.

You may edit, alter, or delete information that you provided to us when you registered for an account or that you uploaded when using the Service by logging into your account and following the prompts to update or delete such information.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time at our sole discretion. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about our information practices. Your continued use of this Site after any update to this Privacy Policy will constitute your acceptance of the change

Questions and Contact Information

If you have questions or concerns regarding this Policy, you should first contact us by email at

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